Shipping Policy

Kexor Global Private Limited is committed to delivering premium quality spices, snacks, savouries, biodegradable products, and apparel to customers worldwide. This shipping policy outlines our procedures, timelines, packaging standards, and terms governing the export of our products.

This policy applies to all international shipments originating from our facilities in India. By placing an order with Kexor Global Private Limited, customers acknowledge and accept the terms outlined herein.

Kexor Global Private Limited adheres to all applicable Indian and international export regulations to ensure compliant and smooth shipments.

2.1 Export Certifications and Registrations

We maintain the following certifications and registrations:

• IEC (Import Export Code): Issued by DGFT for legal export operations
• FSSAI License: For food safety compliance (spices, snacks, dehydrated products)
• Spices Board Registration: For spice exports meeting quality standards
• APEDA Registration: For agricultural and processed food exports
• Textile Committee Registration: For apparel and textile exports
• Export Promotion Council Membership: Active participation in trade councils

2.2 Destination Country Compliance

All products comply with destination country requirements:

• Food Safety Standards: FDA (USA), EFSA (EU), FSSAI equivalent certifications
• Halal Certification: Available for food products as required
• Organic Certification: USDA/EU organic standards where applicable
• HACCP Compliance: Hazard Analysis and Critical Control Points certification
• OEKO-TEX Standard 100: For textile products (apparel)
• REACH Compliance: For biodegradable products entering EU markets
• CPSC Standards: Consumer Product Safety Commission (USA) for textiles
• Flammability Standards: For apparel and textile products

We ensure all products are professionally packaged to maintain quality during international transit.

3.1 Packaging Standards

3.2 Quality Protection Measures

• Fumigation & Pest Control: Applied to wooden pallets and cartons as per ISPM-15 standards
• Desiccants & Silica Gel: Included for moisture-sensitive products
• Tamper-Proof Sealing: All shipments sealed with security tape and numbered seals
• Pre-Shipment Inspection: Quality checks conducted before dispatch

3.3 Labeling and Marking

All export cartons include:

• Product name, batch/lot number, manufacturing date, expiry date (for food products)
• Net weight, gross weight, carton dimensions
• Country of origin: "Made in India"
• Handling instructions (e.g., "Keep Dry," "This Side Up," "Fragile")
• Buyer name and destination port/address
• For Apparels: Care labels, fiber content, size charts, brand tags as per buyer requirements

4.1 Available Shipping Options

4.2 Handling Time

5.1 Geographic Restrictions

We ship internationally to most countries. However, shipments to certain regions may be restricted or require additional documentation due to:

• Government of India export restrictions or sanctions
• International trade embargoes (UN/US/EU sanctions)
• Carrier service limitations to remote or conflict-affected areas
• Import bans by destination countries on specific Indian products

Please contact us to confirm shipping availability to your country before placing an order.

5.2 Product-Specific Restrictions

5.3 Shipping Address Requirements

To ensure successful delivery:

• Provide a complete physical address (PO Boxes may not be accepted for certain shipments)
• Include correct postal/ZIP codes and contact phone numbers
• Ensure someone is available to receive the shipment or appoint a customs broker
• For food products: Ensure destination port/warehouse has proper storage facilities

6.1 Required Export Documentation

Kexor Global provides all necessary export documents:

6.2 Customs and Import Requirements

Buyer Responsibilities:

• Import License/Permit: Buyers must hold valid import licenses or permits as required by their country
• Customs Duties & Taxes: All import duties, VAT, GST, or customs clearance charges at destination are the buyer's responsibility
• Customs Broker: We recommend appointing a licensed customs broker in your country for smooth clearance
• Product Registration: Certain food products may require pre-registration with local food authorities (e.g., FDA registration in the USA)

7.1 Shipping Cost Structure

Shipping charges are calculated based on:

• Product weight
• Shipping method selected
• Destination country
• Packaging size

• Quote Provision: Customized quotes provided upon request with product specifications
• Insurance: Transit insurance optional and available at additional cost to protect against cargo loss or damage

7.2 Cost Responsibility

• FOB (Free on Board): Buyer responsible for shipping costs from Indian port/airport
• CIF (Cost, Insurance, and Freight): Kexor Global Private Limited handles shipping and insurance
• DDP (Delivered Duty Paid): Kexor Global Private Limited assumes all costs including destination duties and taxes

Payment terms and shipping cost responsibility will be specified in individual purchase orders and invoices.

7.3 Additional Charges

Additional charges may apply for:

• Special handling or temperature-controlled shipping
• Extended storage (if shipment delayed beyond standard timelines)
• Customs brokerage or clearance assistance
• Return shipments or reshipping due to delivery issues

8.1 Shipment Tracking

• Tracking Number: Provided within 48 hours of shipment dispatch
• Tracking Updates: Available through carrier website and email notifications
• Real-time Monitoring: Online tracking system providing container/shipment location and estimated delivery
• Communication: Regular updates via email with shipment status changes

8.2 Customer Communication

Kexor Global Private Limited communicates with customers through:

• Email notifications at each shipment milestone
• Direct contact for specific inquiries or concerns
• WhatsApp Business or phone communication for urgent matters
• Regular business hours response (Monday-Friday, 10:00 AM - 6:00 PM IST)

9.1 Risk Transfer

• Risk of loss or damage transfers to the buyer upon shipment departure from our facility
• Once handed to the carrier, Kexor Global Private Limited liability is limited
• Transit insurance is recommended to protect buyer interests

9.2 Delivery Verification

Buyers should:

• Inspect packages immediately upon receipt
• Verify packaging integrity and seal condition
• Document any visible damage before opening
• Report discrepancies within 48 hours of delivery

10.1 Reporting Procedures

For Damaged Goods:

• Notify Kexor Global Private Limited within 48 hours of delivery
• Provide photographic evidence of damage
• Submit written claim with shipment details and tracking number
• Retain all packaging materials for inspection

For Lost Shipments:

• Report to carrier immediately
• Provide proof of delivery attempt or non-delivery
• Submit claim within 30 days of expected delivery date

10.2 Liability and Resolution

• Without Insurance: Liability limited to product replacement or refund (subject to investigation)
• With Insurance: Claims processed through insurance carrier; we provide necessary documentation
• Investigation Period: Claims investigated within 15-30 business days
• Resolution Timeline: Resolution provided within 45 days of claim filing

11.1 Return Policy for Defective Products

• Defective products due to manufacturing error may be returned within 30 days of delivery
• Return Shipping: Buyer typically covers return shipping costs unless product defect is significant
• Quality Verification: Returned products inspected to verify defect claim
• Replacement or Refund: Approved claims result in replacement shipment or refund

11.2 Reshipping for Delivery Failures

If shipment is:

• Lost in transit (beyond our control)
• Returned by carrier due to incorrect address
• Damaged beyond use due to carrier negligence

Kexor Global Private Limited will work with the buyer to arrange reshipping, subject to verification and investigation of the claim. Reshipping costs may be shared or borne by the responsible party based on the circumstances.

12.1 Seasonal Considerations

• Monsoon Season (June-September): May require enhanced moisture protection and temperature control; shipping may be delayed
• Peak Season (October-December): Higher shipping costs and extended timelines due to increased demand
• Summer Months (April-May): Temperature-sensitive products require special cooling measures

12.2 Bulk Orders and Contract Shipping

For large commercial orders (>500 kg for food products or >1000 units for apparel), we offer:

• Dedicated container space and optimized routing
• Negotiated freight rates
• Customized packaging and logistics planning
• Direct coordination with freight forwarders
• Consolidated shipments with multiple product categories where applicable

12.3 Direct Buyer Arrangements

Buyers may arrange their own:

• Freight forwarders and carriers
• Insurance coverage
• Customs clearance

Kexor Global Private Limited will coordinate and provide necessary documentation. Pricing will be adjusted accordingly (typically FOB terms).

13.1 Temperature-Sensitive Products

Certain products require temperature-controlled shipping:

• Standard Ambient (15-25°C): Most spices, snacks, and savouries
• Cooled Transit (2-8°C): Select fresh or specialty items (if applicable)
• Climate-Controlled Containers: Used for extended ocean voyages
• Insulated Packaging: Thermal liners and coolant packs for shorter express shipments

13.2 Perishability Considerations

• Shelf Life: All food products clearly marked with manufacturing and expiration dates
• Storage Instructions: Specific guidelines provided for proper storage at destination
• Quality Assurance: Products shipped at optimal condition; further degradation during transit is the buyer's responsibility
• Customs Hold Considerations: If customs delays cause deterioration, Kexor Global is not liable

13.3 Garment Care and Storage During Transit

• Climate Control: Apparel shipped in climate-controlled containers to prevent mildew, fading, or moisture damage
• Hanging vs. Compressed: Delicate items shipped on hangers; standard items appropriately compressed to minimize wrinkles
• Desiccant Packs: Silica gel or desiccant materials included to prevent moisture accumulation
• Protection from Pests: Sealed packaging prevents contamination or pest infestation during international transit

14.1 Biodegradable Packaging Initiative

Kexor Global Private Limited is committed to sustainable practices:

• Eco-Friendly Materials: Prioritizing biodegradable and compostable packaging materials
• Minimal Plastic Use: Reducing single-use plastics in packaging and operations
• Recycled Materials: Using recycled content in packaging where feasible
• Compliance: Adhering to destination-country environmental packaging standards

14.2 Carbon Footprint Awareness

• Ocean freight selected where possible (lower carbon footprint than air freight)
• Bulk shipments consolidated to reduce number of shipments
• Participation in carrier sustainability programs
• Transparent communication about environmental impact

15.1 Policy Changes

Kexor Global Private Limited reserves the right to modify this shipping policy with 30 days' notice. Changes may be necessitated by:

• Changes in Indian export regulations or international trade agreements
• Carrier or logistics partner updates
• Seasonal or market-driven adjustments
• New certifications or compliance requirements

15.2 Dispute Resolution

Any disputes arising from shipping terms or services will be:

1. First addressed through direct communication and negotiation
2. Escalated to management if unresolved within 7 days
3. Resolved according to Indian law and applicable international trade standards