Privacy Policy

Kexor Global Private Limited
Registered office: Office no.16 4th Floor, Al-Muqaam Complex, Vishala, Ahmedabad, India.
CIN: U46900GJ2025PTC169296
IEC: AAMCK3144Q
Email: info@kexorglobal.com
Phone: +91-9978614714

For the purposes of applicable data protection laws, Kexor Global Private Limited is the "data fiduciary" / "data controller" for the personal data we process.

We may collect the following categories of personal data, depending on your interaction with us:

2.1 Identity and Contact Data

• Name, designation
• Company name and business registration details
• Email address, phone number, WhatsApp number
• Postal/billing/shipping address
• Country and city

2.2 Business and Transaction Data

• Product and inquiry details (e.g., spices, snacks, biodegradable products)
• Order details, invoices, shipment and logistics data
• Payment-related information (limited to what is necessary for invoicing and reconciliation; we do not store full card details if paid via a payment gateway)
• IEC, GSTIN, or other trade-related identifiers where applicable

2.3 Technical and Usage Data

When you visit our website or digital properties, we may automatically collect:

• IP address, browser type, device type, operating system
• Pages visited, time spent, referral source
• Cookies and similar technologies (as described in Section 8)

2.4 Communication Data

• Emails, messages via contact forms, WhatsApp/other messaging apps, social media messages
• Call logs and notes from business discussions, meetings, and video calls

2.5 Marketing and Preference Data

• Your marketing preferences (email, SMS, WhatsApp, etc.)
• Feedback, testimonials, and survey responses

We generally do not seek to collect sensitive personal data (such as financial account passwords, health data, religion, etc.). If you voluntarily provide such data, it will be processed only as necessary and in line with applicable law.

We collect personal data through the following sources:

• Directly from you: When you fill out inquiry forms, send emails, exchange business cards, sign contracts, or contact us via phone, WhatsApp, or social media.
• Through our website and digital platforms: Via cookies, analytics tools, and server logs when you visit our website or landing pages.
• From third parties:

• B2B platforms or trade portals where you have listed your details and contacted us (e.g., export/import marketplaces).
• Trade fairs, exhibitions, industry associations, and referrals.
• Logistics partners, customs agents, and financial institutions, to the extent necessary for executing transactions.

We process personal data only when we have a lawful basis and for specific purposes, including:

4.1 To Provide and Manage Our Products and Services

• Responding to inquiries and sending quotations
• Processing orders, contracts, and shipments
• Coordinating logistics, customs clearance, and documentation
• Providing after-sales support and handling complaints

Legal basis: Contract performance, legitimate interest.

4.2 For Business Communication

• Sending important information about orders, deliveries, terms, and policy updates
• Responding to questions, feedback, and support requests

Legal basis: Contract performance, legitimate interest.

4.3 For Marketing and Business Development

• Sending information about new products, price lists, offers, and company updates
• Inviting you to trade fairs, exhibitions, webinars, or events
• Displaying limited client names or testimonials (with appropriate consent where required)

Legal basis: Consent, legitimate interest. You can opt out at any time.

4.4 For Legal, Regulatory, and Compliance Purposes

• Maintaining records for taxation, export/import regulations, and audits
• Complying with laws such as customs rules, DGFT requirements, DPDP Act, and any applicable foreign regulations
• Responding to lawful requests from public authorities

Legal basis: Legal obligation, legitimate interest.

4.5 For Security, Fraud Prevention, and IT Management

• Monitoring and securing our website and IT systems
• Protecting against fraud, misuse, or unauthorized access
• Improving our website performance and user experience

Legal basis: Legitimate interest, legal obligation.

We may use your personal data to:

• Create and manage your business account or partner profile
• Prepare and send quotations, pro forma invoices, sales contracts, and shipping documents
• Communicate about payments, dispatch, tracking, and delivery
• Assess supplier and customer reliability and manage risk
• Conduct internal analysis, forecasting, and planning
• Personalize communication based on your product interests and markets

We do not sell your personal data to third parties for their own marketing purposes.

We may share your personal data with:

We require third parties to implement appropriate security measures and process your personal data only for specified purposes and in accordance with our instructions and applicable law.

In the event of a merger, acquisition, or sale of business assets, personal data may be transferred as part of the transaction, subject to continued protection under this Policy or a successor policy.

Given the nature of our import–export business, your personal data may be transferred to, stored in, or processed in countries other than your own (for example, when dealing with overseas buyers, suppliers, and logistics partners).

Where such transfers occur:

• We will ensure that appropriate safeguards are in place, such as contractual commitments, data protection clauses, or other mechanisms permitted under applicable law (e.g., GDPR for EU data subjects).
• We will transfer only the minimum necessary data for the specified purpose (e.g., sharing name, address, and contact details with freight forwarders).

By engaging with us and providing your personal data, you acknowledge that such cross-border transfers may occur in accordance with this Policy and applicable laws.

Our website may use cookies and similar technologies to enhance your browsing experience and understand site usage.

• What are cookies? Small text files stored on your device to recognize your browser and remember certain information.
• Types of cookies we may use:

• Essential cookies for site security and core functions
• Performance/analytics cookies to understand how visitors use our site
• Preference cookies to remember your choices (e.g., language)

You can control or delete cookies through your browser settings. However, disabling certain cookies may affect website functionality.

If we use third‑party analytics or advertising tools, they may set their own cookies, subject to their privacy policies.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Duration of the business relationship or contract
• Periods required under tax, accounting, and export/import laws
• Reasonable limitation periods for legal claims

When personal data is no longer required, we will delete, anonymize, or securely store it in accordance with our data retention practices and applicable law.

We implement appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures may include:

• Restricted access to personal data on a need‑to‑know basis
• Password protections, firewalls, and encryption where feasible
• Regular updates and maintenance of systems and software
• Staff awareness and confidentiality obligations

While we strive to protect your personal data, no method of transmission or storage is completely secure. You share information with us at your own risk.

Depending on applicable law (including India's Digital Personal Data Protection Act, 2023, and other foreign laws where relevant), you may have some or all of the following rights:

• Right to Access: Request confirmation and a copy of the personal data we hold about you.
• Right to Correction: Request correction or updating of inaccurate or incomplete data.
• Right to Deletion/Erasure: Request deletion of your personal data, subject to legal or contractual obligations.
• Right to Withdraw Consent: Where processing is based on consent, withdraw such consent at any time (without affecting the lawfulness of processing before withdrawal).
• Right to Object or Restrict: Object to or request restriction of certain processing activities, especially for direct marketing.
• Right to Data Portability (where applicable): Request a copy of your data in a structured, commonly used format.

To exercise any of these rights, please contact us using the details in Section 14 below. We may need to verify your identity before responding.

Our products and services are intended for adult business users and not targeted at children. We do not knowingly collect personal data from children under the age specified by applicable law. If you believe a child has provided personal data to us, please contact us so we can take appropriate action.

Our website or communications may contain links to third‑party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of such third parties. We encourage you to review their privacy policies before providing any personal data.